The SleepTrust GuaranteeWe've Got You Covered
Unfortunately, it's not always possible to avoid manufacturer defects, accidental damage or potential stains and odors which can occur with any new mattress. In some situations, a new mattress may not even provide the kind of comfort you had anticipated with your new bed.
Thankfully, for more than 27 years, we've been delivering peace of mind for millions of customers just like you. The SleepTrust Guarantee gives you complete confidence with comprehensive protection.
Enhanced Manufacturer Warranty
Most new mattresses include a limited warranty for manufacturer defects. With SleepTrust Guarantee, we enhance your standard warranty with additional coverage;
- Defects in workmanship and materials (Breakage; Sagging; etc.)
- Free replacement due to manufacturer defects
- Protection against accidental rips, tears or burns
- No charge for in-home inspections
- Free in-home technician repair services
- 100% SleepTrust Exchange Credit* for replacement due to accidental rips, tears or burns
- Free pick-up and delivery of exchanged mattresses
10 Year Unlimited Stain & Odor Removal
Life's little mishaps do happen! SleepTrust Guarantee provides unlimited assistance with the removal of accidental stains or odors:
- Toll-free stain and odor removal advice
- Free stain and odor removal products
- Free in-home stain and odor removal service
- 100% SleepTrust Exchange Credit* for mattress replacement due to permanent stain/odor
- Free pick-up and delivery of exchanged mattresses
One Full Year Comfort Exchange
Sometimes the selection of a new mattress may turn out to be the less-than-ideal solution. With SleepTrust Guarantee, you have the benefit of a full year to determine if your mattress is delivering the best comfort possible. Here's how the SleepTrust Comfort Exchange works:
- First, it's important to have a "comfort adjustment" period for the first 30 days following delivery so your mattress can properly adapt to your body (remember, you may have been sleeping on a well-worn mattress and your new mattress needs time to adjust to your body for maximum sleep comfort);
- After the 30th day and up to a full year following purchase, you may choose to replace your mattress. You will receive a 100% Exchange Credit* which may be applied against the purchase of a replacement mattress.
- No charge for pick-up of previously purchased mattress or delivery of exchanged mattress (within your retailer's delivery area)
Quality Mattress Protector
To ensure healthy sleep and additional protection of your mattress we recommend the purchase and use of a quality mattress protector. The SleepTrust Guarantee requires an approved mattress protector to be purchased at the same time as your new mattress to be eligible for any exchange. In addition, the SleepTrust Guarantee provides:
- 100% free replacement in the event of manufacturer defect
- Free delivery of replacement mattress protector
* SleepTrust Exchange Credit
The SleepTrust Exchange Credit may only be applied to the purchase of a new mattress from the same retailer and same location as the purchase of the original mattress. Any additional cost (due the purchase of a higher-priced mattress) is the responsibility of the customer. The SleepTrust Exchange Credit has no cash value and any amounts remaining following exchange are not refunded.
Contact your retailer for complete terms and conditions of the SleepTrust Guarantee.