Let us introduce you to the SleepTrust experience with the help of Gerry Morris.
Service and Repair Network
We provide complete management of your customers' service, repair and exchange needs. Your customer has only one number to call when they purchase a SleepTrust Guarantee plan.
We take care of all the details, including the provision of free stain and odor removal products, scheduling of in-home inspection and service appointments, authorizing repair and/or facilitating replacement of mattresses as required.
Our extensive network of authorized technicians throughout the US and Canada are selected based on their quality of service, referrals and experience in the industry. Working with your service personnel, our team of service managers regularly monitors and reports on the performance of our service technicians to ensure the highest standards of service are delivered to your customers.
Customer service requests may be submitted to us by telephone, fax, online (via our service web) or by e-mail. All of our services are carefully monitored for turn-around processing, service fulfillment and achievement of customer satisfaction.