Let us introduce you to the SleepTrust experience with the help of Gerry Morris.What Makes SleepTrust Different?
SleepTrust Guarantee enhances the manufacturer's warranty by expanding the scope of coverage, eliminating extra costs and providing the consumer with valuable features that are not otherwise available under standard warranties.
Most important, SleepTrust works hard to provide fast response to service requests, quick resolution to any mattress issue and no-hassle exchanges when required. We work closely with both the retailer and the manufacturer to ensure the customer's concerns are addressed immediately.
How Does the SleepTrust Guarantee Compare?
| Enhanced Manufacturer Warranty | Standard Warranty | SleepTrust Guarantee |
| Defects in workmanship and materials (Breakage; Sagging; etc.) |  |
|
| Replacement due to manufacturer defects | |
|
| Protection against accidental rips, tears or burns | NO | |
| No charge for in-home inspections | NO | |
| FREE in-home technician repair services | NO | |
| 100% SleepTrust Exchange Credit for replacement due to accidental rips, tears or burns1 | NO | |
| FREE Pick-up and Delivery for exchange2 | NO | |
| 10 Year Unlimited Stain & Odor Removal | NO | |
| Toll-FREE stain and odor removal advice | NO | |
| FREE stain and odor removal products | NO | |
| FREE in-home stain and odor removal service | NO | |
| 100% SleepTrust Exchange Credit for mattress replacement due to permanent stain/odor1 | NO | |
| FREE Pick-up and Delivery for exchange2 | NO | |
| One Full Year Comfort Exchange3 | NO | |
| 100% SleepTrust Exchange Credit if replaced within 1 year from date of delivery1 | NO | |
| FREE Pick-up and Delivery for exchange2 | NO | |
| Quality Mattress Protector (Purchased Separately) |
NO | |
| 10 Year full replacement of protector in the event of manufacturer defects4 | NO | |
| FREE delivery of replacement mattress protector | NO | |
NOTES:
1 SleepTrust Exchange Credit applies only at retailer's same location as original mattress purchase; Approved mattress protector must be purchased at time of mattress purchase.
2 Pick-up and delivery applies to retailer's regular delivery area only. Additional costs may apply for service outside normal delivery area.
3 Comfort Exchange requires a minimum 30-day initial "Adjustment Period" before exchange request. (See plan for details.)
4 Applies only to SleepTrust approved mattress protectors.